What information do I need to book?

To book a transfer, we need your personal information and contact details (name, email, phone number with country code), along with your flight details and flight number. You will also need to specify any extra luggage such as bikes, golf clubs or child seats (if needed), which can be added during the booking process. For arrivals, provide landing time. (If its afer midnight due to an overnight flight, departing on one day and arriving the next, please book the service for the arrival date and mention in the coments section that you are arriving from the night of X to Y) For departures, provide the time pickup time. Book it at least before your flight as you should be at airport 2 hours before the flight) We also have a booking guide attached, which you can refer to if you prefer to book throught WhatsApp, Email, Messenger, or any of our other contact channels.

---

How do I make a booking?

Booking is easy and quick! Simply visit our website, fill in your details, and confirm your reservation. You can pay directly through the website or choose to pay upon arrival. If you prefer, feel free to contact us via Messenger, WhatsApp, or email, and we'll help you with your reservation right away.

---

How far in advance should I book?

You can book your transfer as soon as you have your flight details. Our website allows you to book transfers up to 48 hours before the service. If you need a transfer with shorter notice, please contact us directly. We'll check availability and manually process your booking if possible. If you need to make any changes or cancel your reservation, please inform us with the same notice period.

---

How do I pay?

You can pay online at the end of your booking or directly to the driver at the end of your service.

---

Do I need to pay a deposit to book?

No, there is no deposit required. When booking, you have two options: either pay online at the time of booking or pay the driver at the end of the service.

---

How can I book a transport service with bikes, a bike excursion, a excursion, or a special event?

For services with airport transfer and bikes in boxes, you can add them during the second part of the booking process. For other services, such as excursions, aviailability, or special events, please contact us. We will provide you with the pricing and handle the booking manually.

---

Can I add special luggage like golf clubs or bikes in a box?

Yes, you can add special luggage such as golf clubs or bikes in a box on the second page of the booking process. Please note that bikes in boxes and golf clubs havve an additional cost. If your bikes are mounted (not in a box), please contact us, and we will provide you with the priceing and process the reservation manually, as they require different space.

---

Someone in our group uses a wheelchair. What should we do?

If the person is able to get out of the wheelchair and it’s foldable, please add this information in the comments when booking. If a fully accessible vehicle is needed, contact us to arrange the adapted vehicle and price.

---

Are child seats available? How do I book them?

Yes, child seats are free. You can add them on the second page of the booking process.

---

Do children count as an adult seat?

Yes, all passengers, including children, occupy a seat in the vehicle. You must include the total number of adults and children in the booking, as children are required to travel in an age-appropriate car seat for their safety.

---

What if I can't find the route I need in the booking section?

If you can't find the route you need in the booking section, please contact us. We´ll providea quote and manually process your reservation if necessary.

---

What if I can't select the number of passengers I need in the booking section?

If the number of pasengers you require isn't available, contact us and we will provide you with the price and process the reservation manually for you.

---

Is the service private and direct?

Yes, out service is completely private and direct. We offer door-to-door transportation, meaning we pick you up directly from your arrival point and drop yo off at your destination without any stops or detours along the way. You´ll have a personalized service, just for you and your group, ensuring a smooth and efficient journey.

---

Is the price per person or per vehicle?

The price shown is for the total number of passengers selected. In other words, it is the price for the entire vehicle, not per person.

---

Can I book a service with multiple stops or for a group arriving on different flights?

Yes, you can book a service with multiple stops or for a group arriving on different flights. Please contact us to arrange this.

---

How do I know my booking is confirmed?

You will receive a confirmation email after making your reservation. Additionally, the day before your transfer, you will receive a message to confirm. It is important to respond to this message, or the service may be cancelled.

---

Can I change or cancel my booking?

Yes, to make changes or cancel, contact us with your booking number and details at least 48 hours in advance. If, due to unforeseen circumstances, you can't provide that much notice, please inform us as soon as possible, though we cannot guarantee availability for changes made less than 48 hours in advance.

---

What should i do if my flight is cancelled or I miss it?

If your flight is cancelled or you miss it, please inform us as soon as possible and provide the details of your new flight so we can update your booking.

---

What should i do if my flight is delayed?

If your flight is delayed please notify us via one of our communication channels. Our driver will also check the flight status to be aware of any delays. We will track the new arrival time and reorganize your transfer to ensure a driver is available when you land.

---

Where do I meet the driver?

The driver will be waiting for you at Gate 5 of the airport with a sign with your name. After collecting your luggage, please exit through the main door. You will see the meeting point near Gate 4, but your driver will not be there. Instead, turn left and walk to Gate 5, where you will find OK Mobility car rental. Your driver will be waiting for you there, next to the car rental, holding a sign with your name. If you cannot find the driver, please contact us or send a WhatsApp to +34 616 00 93 70 or +34 608 74 53 30. Here, you can find a map with detailed information on how to locate the driver.